Refund policy

Return & Refund Policy

Effective Date: July 9, 2026

At RiseLinkAfrica, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

- The item must be unused, unworn, and in its original condition.

- The item must be returned in its original packaging with all accessories and manuals (if applicable).

- Proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned unless they are defective or incorrect:

- Personal care and hygiene products that have been opened or used.

- Gift cards.

- Downloadable digital products.

- Clearance or final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can arrange a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

- Your refund will be processed to your original payment method within 5–10 business days.

- Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

- If the return is due to a defective, damaged, or incorrect item, RiseLinkAfrica will cover the return shipping costs.

- For change-of-mind returns, the customer is responsible for the cost of returning the item.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was delivered.

Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

For return or refund requests, please contact us:

Email: support@riselinkafrica.store

WhatsApp: +27 72 917 8084

Our customer support team aims to respond within 24 business hours.